Talk about annoyance. I ordered something on the internet, (part of a larger order)one item arrived that wasn’t what I ordered nor what I wanted, though the invoice gave the description of what I expected to receive.
I would have thought that a company that wants my internet address in case of the need to communicate and to regularly advertise what it’s selling, could also have used it to ask me if I was interested in an alternative product. Instead, when I queried what arrived, they said their suppliers had “upgraded (!!)” the item, and the one described on their web site was no longer available. What was sent was an item available anywhere. I would not call that an upgrade.
As it is, I have had the inconvenience of sending the article back with a note explaining the reason for returning it, downloaded from the web at my expense. I am requesting a refund and making no bones about my thoughts on their customer service and what they call ‘upgrades’.