I should be £5 credit better off for my trouble, said the service operator at Amazon, based somewhere else in the world other than the U.K. I haven’t checked the application of the credit to my account yet. My concerns were going to be escalated to the management group, I was told, also I was given an email address and a postal address for the managing director in the UK, so I could personally escalate my deep concerns. I will be sending a letter as I had a rubbish reply to my ‘very urgent’ email. It suggested that the reader had not read it properly and had probably pressed a button for a standard reply that had little relevance to the email.:-/

What’s this all about? I discovered via an email this afternoon that Amazon U.K. were going to use a delivery firm called Home Network Delivery Limited,(HNDL) to courier and deliver a high value item to me. Over the years I have chosen not to do mail order business with companies that use the firm. My experiences of their service past and recent, have been totally unacceptable.

-I have found goods strewn around the back garden;
-parcels have been left on the back step while I was away for a period, no knowing how long they had been there;
– cartons left at the front door, again no idea when they were delivered;
– last year a guy at the door said his dad (in the van) would sign for our parcel on an electronic tracking device!! :no:

There are uncountable numbers of Amazon customers who are dissatisfied with HNDL, who are posting on the Amazon site about their abysmal experiences. I cancelled my order, having realised my experiences were not isolated ones. I am now awaiting a refund. I have cited as my reason for cancellation, the use of HNDL for delivery of my order.

Also today, I have checked which delivery services are used by some other mail order retailers to supply what I wanted to buy. Sadly, a lot of reputable companies are now switching to HNDL in order to cut their costs. They will no longer have any business from me and from what I can see, an extremely large number of other unhappy people.



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