If I was elsewhere, I would take my own advice from yesterday’s post. Banks are stress makers, there is no doubt about that!
So far this week, (it’s only Wednesday):
A relative has had the transfer of his accounts screwed up big time. The banks did advertise at one time that they could save you, the customer, lots of bother, dealing with your transfers and any payment arrangements that were already set up. Could they hell!! Not without disaster for the account holder, though they do not tell you that. The transfer system that was advertised only applied to those financial institutions that accepted the scheme. That’s a core weakness of the offer, but, again the banks do not tell you that. Add to that human error in the administration of a transfer and you have chaos.
The other night I was making a bill payment online. As I was about to complete the transaction, I was blocked. I attempted to get back into my account and received a message saying ‘Access Denied’. This was followed by some wording about unblocking the denial of access after checks were made.
The clerk on the helpline desk revealed that the bank could not contact me to make a security check. Really, why? Checking my details with me, ……what was that address….no, I do not live there; the phone number, say that again…..
I started to repeat the number given, realised in which city it was located, it definitely had nothing to do with me. The clerk repeated the incorrect address and the phone number yet again. No wonder I had problems. The clerk manually made my bill payment. To say I was livid was an understatement. I requested two complaints to be submitted.
An email yesterday tells me I can now access my account online. I telephone to check on my complaint issues. Surprise, surprise: no complaint has been raised. A long wait later, I find myself speaking to another office about my serious concerns. Explanatory emails were sent and acknowledged.
Today, I receive a call from some one else in customer relations who says she is handling the case and would like me to tell her all about it. I do not play the game. My correspondence and their call recordings tell the story. To crown it all, she finally asks what I would like the bank to do about my complaint!!!!!!