Recently, two companies that have widespread businesses, which hold enormous databases of customer information, managed by third parties, have had their information databases compromised, dare I say it, by hackers. The emails informing customers of this uncomfortable truth, though not the same, do have much the same terms of conciliation and flavour of apology. It might be difficult to vary too much, a straightforward every day style of vocabulary in a potentially worrying message. In both cases, access was, we are informed, solely to email addresses.

The first company carefully stated that payment and financial information had not been accessed or compromised in any way. There is no suggestion that there was anything more than an uncovering of email addresses with the latest problem. We may, the advisory email warns, receive unwanted emails.

The first company that sent notification to its customers about the breach of confidentiality, approximately a month ago, followed up with a reassuring email, assuring customers that there really was tight security with financial information and that it was held in a separate and different database storage facility.

The newest advice, so far, is only about access to email addresses. Both organisations named their database management company. Does naming the ‘culprit’ make it easier, I wonder, for the contractor to appear to be less responsible?

There are other questions worth raising. The suggestion is that our financial data is more secure. If that is so, why is it so? If a particularly high, or, more secure level of security is installed in one area of commerce, why is it deemed less necessary to offer the same level of security for customer personal contact data, which, should be of equal importance?

0 thoughts on “HACKED AND HACKED OFF

  1. I think there is some significance to the words “managed by third parties” why would they have external database management? I suspect that its probably a cheap option – hence they/you get what they pay for.:(

  2. Undoubtedly third party management, sub-contraction, are synonymous with ‘cheap’ or cheapest possible options. Unwittingly and unknowingly, we do get what ‘they pay for’. At some point there will have to be some taking of stock on data protection and confidentiality issues. What we are at the receiving end of, is cavalier and an abuse of trust.

  3. Addendum: a third large company has had to admit to the same breach, with the same third party database management organisation, but, in a longer message alerts customers to the possibility of email scams. They confirm they will never ask people about their banking details or other financial information. These types of requests are the common ones made in email scam drops.

    Where will it end!


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