Why do stores site the most unsuitable staff on Customer services and the fresh food counter? At the fresh food counter there are two people who work at different times, who massacre anything that requires cutting. When they are working I dread what may happen to a piece of cheese I might want.
“I would like to make a customer request” I said. The lad at Customer Services was a nice enough young man who really did not understand for the best part of ten minutes that I actually wanted to physically write a request on a card. Instead, he had to go through the stock list on the store’s computer, (not knowing how to spell the name of the product) eventually then, to tell me what I already knew. I could feel my sense of annoyance awakening, so I took a deep breath and breathed out, slowly.
Customers order boxes when they want to order items…really?…..You know, like we get into the store for ourselves. Excuse me, this is something you did stock, does the other store have it?…….I can’t get into their system. Look, (me becoming assertive) I want to make a request for the store to bring it back into stock, please give me a customer request.:##
Hallelujah! I get the pad with tear off cards and am offered a pen to write with. The queue that has built up behind with people wanting cigarettes and lottery tickets starts to move as I begin to make my written request.
Recently, I was fobbed off about three stock items for the fresh food counter. A chat with the section manager in earshot of store manager rectified that situation very quickly. Can I follow up that success? I can have a good try. If I make enough requests for things I want, you never know, I might be successful.