“You’re kidding, you really cannot be serious!”
Truly, I was incredulous……the woman, a produce supervisor in a local national chain store, nodded her head and said she was perfectly serious.
“Are you really wanting me to put in a customer request for an item the store has carried since it opened….a basic fruit line?”
I was astounded when she explained, the customer request could probably put the product back on the delivery schedule.
“Why do you think it is not on the schedule?” The swift answer returned was, the card was no longer on the shelf where the product was usually to be found. I thought It could have fallen off the frame, though I did not say. There was no sight of a card or proof of a misplaced one. There was a gap where some produce should have been.
The Customer Services assistant was equally as nonplussed; “I suppose she should know, she is the produce supervisor“. While writing out the form on my behalf, the assistant was shaking her head and saying “it’s a basic selling line, you wouldn’t think it would be taken off the store sales.”
I found a senior member of store staff, albeit a compliance manager. Apt, I thought. He suggested that it might be a seasonal supply problem. Then after thinking momentarily about it, he said he could not understand either why I would need to place a customer request in to the Tesco ordering system to buy GRANNY SMITH APPLES!