“You have been locked out of your account”. The heart sinks. I have got all the numbers and whatever else is wanted for getting into the darn thing. It says it is my account I have been locked out of, and it is mine, I know it is. Once before, when there was some kind of software tweaking, the customer had the joy of finding out there was another incarnation of identification for access, only when attempting access. The inevitable happened, I was locked out and had the inconvenient performance of going through a telephone system and its interminable menus.
Then there’s all the hanging around paying to hear unwanted ghastly tinny sounds which are apologies to music, and the intermittent “thank you for your patience, your call is important to us” It wears thin, in fact it wears out.
There’s always some bother with this online account, which puts me off using it. Once I do get access sorted and get into it, this will be the very last time I will let it beat me. I shall close it!