A replacement credit card automatically arrived for one which had not expired and was not due to expire. It had features I never had, that I did not want, and an alien name style. This definitely merited a phone call.
Once I had bypassed the system menus, it was, said the voice, a busy time, (late Sunday evening must be popular) and there was at least a ten minutes wait. About two minutes of the wait was taken up with a lesson on avoiding telephone fraudsters and tricksters. Music and apologies followed on, sequentially.
Various bits of security were dealt with; there was no problem re-issuing a card without the pesky features – yes I could opt out of those. OPT OUT…… Great trick…they impose and the customer has to dispose.
“As my present card is in date, is it necessary to issue another one?” I asked.
It was necessary to issue another one, as the unsolicited replacement will have cancelled out the card I already had.
To have another card issued in the name style I wanted, (and always had) I would need to write in with proof of identity…..!
“excuse me – I did not change my name style, you did. I want you to restore it”.
Agreement was reached.