Updating my recent post on institutional identification
A letter arrived yesterday, not exactly an apology, or anything like one. It did state that we should both be assured of security when my new replacement card arrives in the form and style I expected.
A letter arrived today with the second new card—-when I saw what was imprinted on it I hissed louder than a boiling kettle. In grim mood, I made a call. It was a pity that a different operative had to take the flak.
Forty minutes later, after the admin office had done a bit of checking into my association with them, I was offered compensation for the inconvenience and the problems caused. A third new card is on its way.