Wow! As I walked through the check-out this afternoon, I received a fabulous bouquet from a manager with personal and grateful thanks on behalf of the store staff for ………………… giving a critical analysis –
complaining– of my shopping experience today and on other recent shopping visits.
The area manager, (A.M) was on holiday (!) and as he was passing through the area, he thought he would just look in on his remote store and its flock, unannounced, to see how it was getting on. A.M who was in smart casual clothes was talking to an equally smart corporately suited lady, a store manager, when I strolled up with my almost empty trolley cart and asked why the store seemed to have lost its way in some departments, etc, etc.
Please, come and speak to this man, he’s the area manager ….we were just talking about this…..really we were. You couldn’t have come at a better time…..no really, were discussing it……it is better talking about it from the customer’s view………..
And so it was, I was taken completely by surprise, not just to depart with my purchases, but the effusive thanks of senior store staff, (who have felt they were
banging their heads against a brick wall, unsupported, while trying to sort out the local issues) and I was given the glorious surprise gift of a beautiful bouquet.