These cases can go either way. After eight months, we have a result to our complaint to The Office Of The Financial Ombudsman about our insurance company’s refusal to agree to a storm damage claim. The bricks and mortar of our house was comprehensively insured with belt and braces cover, or so we thought. Some of the communication with the insurance company, when we got it, was minimalist. In general, communication was one-sided and time pressured to suit the insurance company’s agendas. We began to wonder what we bought insurance for……
As you would expect, the Insurance company challenged our claim at every stage. Luckily, we had one useful photo of our house showing how it was before the storm damage occurred and we were asked for a copy of it. I’m taking photos of our house regularly from now on!
We were told by The Ombudsman’s Office whatever the outcome of our complaint, repairs could be done. In Spring, during a useful weather window, the repair work was completed. We were, however, still in limbo with the insurance claim.
Last week we got the Ombudsman’s final decision…..in our favour; the insurance company have got to accept our repair costs and pay our claim. Yay!!!
…..Naturally, we’ve signed up to the decision.
R E S U L T!