Have I ever come across such incompetence before…..No: Have I ever seen such a complicated cock-up before…..Almost, but this one pips others to the post.
After five months of chivvying a utility company along and a having a variety of unexpected experiences, with no sign of an agreeable resolution, I have got to end of my tether.
From Monday of last week I had my nose to grindstone. I gathered together five months’ worth of information to make a formal complaint to the Office Of The Ombudsman (Energy). Once that was more-or-less sorted, the information had to be put into a non-emotive and concise presentation; ‘emotions not allowed‘ the
instruction guidance suggests. If you’ve done anything like this, you will know it can take days to do. Sifting through the collection of potential attachments, (evidence) is a must. Also, attachments, “Must be appropriate to the complaint“.
Midweek, I gave myself permission to have time off. I had few hours’ break, to go out and see what the rest of my world was doing. It was the only way I was going to bring myself back, bleary eyed, to face the next step…….editing.
Editing is a euphemism for making savings, word [efficiency] savings; being smarter with words, making cuts. I won’t bore you with the rest of it. By lunchtime on Friday I had finished work on the presentation of my complaint and had written a succinct-ish email to attach everything to.
It felt so very good to click on the ‘send’ button. Now we wait.