The medical practice has uploaded an all-singing and all-dancing website to replace the relatively intuitive simpler one that previously existed for ordering acute and repeat prescriptions and updating the patients with relevant news.

Problem 1. Unless you register with lots of identification, physically handing in all that is necessary to the receptionist at the practice, you don’t receive the emailed registration codes for the practice’s new website.

Problem 2. Any previous registrations are defunct. However, the magic ‘No Reply’ email sent to patients has an optical name (!) that bears no resemblance to its purpose, it looks dubious, and it does not identify its source nor its purpose.  Quite a lot of patients are not receiving the email. Some people may be deleting it as spam.

Problem 3.  A lot of patients are experiencing problems. For example, If you have the emailed codes and are able to access the website personal profile set-up, there’s no guarantee you’ll succeed and move on to ‘go’.


P1030192 2010 July 30 Octo visit


16 thoughts on “NO REPLY

  1. Ugh. Never liked octopi since I got caught by one when I was a child. Don’t like the nonsensical mess being made by your practice’s attempts to keep up with the digital times, either. Hope you can thread your way through the mess soon.

    • Hi Gilly,

      Talking of I.T progression, I am now being asked to log in by clicking on an icon, (BTW, that would only be the first step) to my own website to reply to comments, or fill in my details. As they have auto filled I shall cross digits. Gmail have revamped their webmail pages. I have regularly hissed for the last week or so, since it appeared. I would love to revert to whatever the last model was called, I don’t think there is a choice though. grrr….grrr

      You see, there are currently two messes. Gmail and the practice site. The latter says their web pages don’t function properly if you don’t allow cookies. How we poor bemused daily users are supposed to maintain secure functionality of our systems, if, we cannot moderate what we allow, beats me.

  2. It sounds a right mess but I’m not surprised as it seems that almost everything new and better online is anything but. All singing and dancing always sounds good but rarely is, and probably most of it is superfluous. xx

    • Thanks Bushka…I reckon it will take more than an octopus or two to deal with the growing difficulties just getting to function with the website. Prescriptions will become a nightmare for anyone who is assisting immobile third parties. Whatever else is offered on the site will be blocked off to patients. It doesn’t bear thinking about. These I.T ideas are creeping into all corners of the UK, might be snails pace arrival for some.

  3. Security is practically impossible in the cyber world. I remember my first computer lesson way back in the steam driven days, GIGO, garbage in garbage out. Whilst online uses have their positive purpose, getting it up and running, consistently and reliably is another ball game.

    Recently Bro-In-Law requested a repeat prescription, it didn’t appear at Chemist, it had gone to one just over a hundred miles away. Second prescription failed to turn up because Doctors Surgery had blocked wrong branch (the Chemist chain had shut down one branch). Third prescription issued on paper, walked into Pharmacy, and waited for, worked!

    • You know, Anne-Marie, I noticed that the entry page, (which I didn’t get past) had a list of practices attached to I.D numbers. There were two with the same name, one was mine. I put in the correct I.D code given in my email; I gave a case-sensitive weird code, it might have been attached to me; I implicitly followed the directions for an acceptable password. The rejection message I saw, several times, referred my to personal profile details. My name, my D.O.B and my address. I felt like shouting “I do know who I am and I do know how to spell all of it!” Ugh.

      Knowing that lots of other patients are having problems is a little bit of a comfort, however, I am no further on. Maybe Monday, the manager, who looks after the website, might be able to shed some positive light on the issues. The poor practice receptionist agreed that the email with codes was headed very badly, and could easily be taken for a spam, or, a phishing mail. You have to open the email to see what it is supposed to relate to, then open an attached PDF with the directions. WHAT A REALLY DUMB IDEA FOR AN IMPORTANT PIECE OF CORRESPONDENCE!!!!!

      Very recently I received an email purporting to be from someone I know. Step 1.You had to open the mail. Step 2. You had to click on a PDF. Step 3. To receive what the PDF contained you had to fill in your name and password to open ‘Pandora’s Box’. MY CONTACT HAD NOT SENT ME ANYTHING.

      So, no, I am not surprised there are issues for patients, when the organisation who designed the site and who run it, can deliver a dumb and dubious looking email, (that’s polite) for us to open. If the truth be told, I actually binned mine because I did not recognise the source. When the need arose, I found it was no longer anywhere on my P.C but, it was buried deep in one of my devices.

      xxxx 😦

  4. I do prefer dealing with the establishment from home (when I can), rather than visiting the clerks in their offices, But as the world is reborn digitally, there are many bugs. It’s part of the learning process, I suppose… and harder for those of us who were born before the 21st century. Admire your stand against the dragon.

    • I’ll never purport to be St George, Shimon, but, oh, I do feel I could benefit from some tuition on the use of the implement George uses with which to overcome the dragon!

      I doubt I’ll be visiting the GP’s administrative staff, but, I do hope I’ll receive sensible information very soon. The design of the communication to the practice patients is sloppy and security illiterate. I trust the website, when I do get into it, as I will have to, will be enabling.

      I had an opportunity to advise a friend who is awaiting *the email*. She was horrified; she could manage the old system comfortably. Her words were, “I’ll have to warn my husband about the email and he will have to sit with me to activate our access. I couldn’t do that on my own”. Poor man, he currently has his arm and hand in a temporary dressing and sling, and is due to be encased in plaster next week!

      Have a good week.

  5. Some changes are not for the better……often online sites merely complicate things, especially for the more vulnerable. Hope you wade through successfully!xxx

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