“We are sorry, we are ever so busy with a high volume of calls. Your wait could be up to twenty-five minutes“. Sub text: it is a late evening call- they do say they are contactable up till 10pm -and what the recorded message probably means, is, that there is a skeleton staff working. I half wish this was entirely true, but, I have to admit, I have waited on occasion equally as long and much longer during usual daytime business hours, whichever department I tapped through the menus to contact.
The digital auto message voice is quite nice; the heavy metal noise has been replaced by something with two or three repetitive music phrases that it is possible to switch your ears off from while you think about things. Tonight, I promised myself I will not wait twenty-five minutes. I bet though, if I phone tomorrow morning, there will be a repeat performance. (Sigh).
Nearly fifteen minutes in, I have disconnected the phone. Just as well I am able to call with a freephone (toll free) number.