The medical practice has uploaded an all-singing and all-dancing website to replace the relatively intuitive simpler one that previously existed for ordering acute and repeat prescriptions and updating the patients with relevant news.
Problem 1. Unless you register with lots of identification, physically handing in all that is necessary to the receptionist at the practice, you don’t receive the emailed registration codes for the practice’s new website.
Problem 2. Any previous registrations are defunct. However, the magic ‘No Reply’ email sent to patients has an optical name (!) that bears no resemblance to its purpose, it looks dubious, and it does not identify its source nor its purpose. Quite a lot of patients are not receiving the email. Some people may be deleting it as spam.
Problem 3. A lot of patients are experiencing problems. For example, If you have the emailed codes and are able to access the website personal profile set-up, there’s no guarantee you’ll succeed and move on to ‘go’.
Keeping ahead of the game. I wrote about it here . Fuel suppliers are an unloved necessity. I thought I had eventually got my totally frustrating fuel provider trained and I was swithering about whether to stay with them at the end of the contract.
I re-contracted and billing horrors renewed apace. The fuel provider went into seige mode. Online notice boards and review sites were buzzing with irate and unhappy customers. A few got to speak to an unhelpful operator after an hour or more. I waited fifty-nine minutes and forty-five minutes respectively, during one day. The company also switched off its auto-acknowledgment of emails. Thus, there was no way of communicating. This firm was in lock-down.
The Ombudsman Service (Energy) assured me the fuel provider was still trading, though one weary advisor said they were getting daily calls. That prompted me to put in a formal complaint. (The Ombudsman Service, provides a negotiation and remediation service). I have now had two complaints against this company found in my favour within a year.
Where am I now? The company have been able to complete two of the agreed remedies, the remainder, which would allow me to smoothly switch supplier without a contract exit penalty and within a specific period of time, are being frustrated. Why?
I started the switch process; it stopped because my gas meter was linked up to a different address on the industry’s main database for the gas supply !!! My current supplier is obliged to ‘update’ the industry database.
I’ve emailed the company. Their auto acknowledgment feature is switched on again. It tells you there is a ten day response time. Previously, it was five days. The Ombudsman Investigator has now got the case back.
The domestic fuel provider hunt is on here in M’s household. I hate it! There is no reward for loyalty. You have try to keep ahead of the game. In commerce loyalty is seen as valuable commercial inertia.
The research into domestic fuel suppliers does demand focus. The offers in the competitive market place require analysing, understanding and then an applied arithmetical brain work out.
The various and numerous consumer comparison sites quite often do not agree with each other as to what’s truly best for you or me. They too, are running a business. One consumer web site is very transparent about its commissions from recommendations. They also ensure their site shows other market provider options, from which they do not gain pecuniary advantage .
The best offers with all the suppliers are usually available on the web. There are domestic fuel supplier names I have never heard of, young businesses that are building up their customer base, trying to grow quickly with very competitive offers but without appropriate customer infrastructure in place. Caveat emptor.
My experience last year with a new kid on the block that metamorphosed into a total unknown during the transfer process, got to tear your hair out proportions: My current contract with them is ending, just as I have got them trained.
Now you see it. Better still it brings back to sight the words of ‘wisdom’ much needed to do the job. The tool provided has now been re-united with the instructions on how to use it.
Isn’t technology wonderful!