Keeping ahead of the game. I wrote about it here . Fuel suppliers are an unloved necessity. I thought I had eventually got my totally frustrating fuel provider trained and I was swithering about whether to stay with them at the end of the contract.
I re-contracted and billing horrors renewed apace. The fuel provider went into seige mode. Online notice boards and review sites were buzzing with irate and unhappy customers. A few got to speak to an unhelpful operator after an hour or more. I waited fifty-nine minutes and forty-five minutes respectively, during one day. The company also switched off its auto-acknowledgment of emails. Thus, there was no way of communicating. This firm was in lock-down.
The Ombudsman Service (Energy) assured me the fuel provider was still trading, though one weary advisor said they were getting daily calls. That prompted me to put in a formal complaint. (The Ombudsman Service, provides a negotiation and remediation service). I have now had two complaints against this company found in my favour within a year.
Where am I now? The company have been able to complete two of the agreed remedies, the remainder, which would allow me to smoothly switch supplier without a contract exit penalty and within a specific period of time, are being frustrated. Why?
I started the switch process; it stopped because my gas meter was linked up to a different address on the industry’s main database for the gas supply !!! My current supplier is obliged to ‘update’ the industry database.
I’ve emailed the company. Their auto acknowledgment feature is switched on again. It tells you there is a ten day response time. Previously, it was five days. The Ombudsman Investigator has now got the case back.
Certainly unexpected, but, as I was only the messenger, I put the originator into the line of fire, so-to-speak. As the recipients were out, a gift of two cheese truckles were left by the originator for the recipients to find upon their return home. The cheeses were bought at a specialist counter, a rather special one at that too. The originator was not one to shop at the best of times.
Recipient 1. I found some cheeses here, were there a lot lying around the house.…….
Me. What?……… I will pass you on.
I repeat what has been said. Originator’s expression changes from bemusement to realisation, to irritation.
A card arrived yesterday; we are fortunate to receive many lovely greetings. This card though, was a real puzzle. Who on earth were the people who signed it!
Hubby trawled the internet and found some interesting personalities in the U.K. with similar names, who were not known to me. I checked the envelope. Yes, it was correctly addressed, in fact the detail was absolutely right. It was obviously a card sent by people who knew us.
It is one of those uncomfortable happenings, when someone cares enough about you to send you their wishes and hopes for you, and you have no idea who it or they are. It bothered me all day.
Last night, hubby had an idea,:idea: I checked it out…….voila! Eureka! Apart from being really, really pleased that I now knew who had thought kindly of me, I was very touched. I have known the family, for about three years, on and off; the odd chance meeting in the street, or a community event, on rare occasions, a coffee group. This year, they have checked out my address and sent me a card. It has given me a warm glow.
This is one of a number of walks I have enjoyed when the weather has been good. After a very unpromising day, with plumps of tropical rain whenever it felt like it, the scenes were so magical tonight, that people stopped what they were doing to sit, absorb and enjoy what was gifted.
A natural wee patterned delta.
A floral gem by the road side.
Low lying rock strata edging into the sea.