The medical practice has uploaded an all-singing and all-dancing website to replace the relatively intuitive simpler one that previously existed for ordering acute and repeat prescriptions and updating the patients with relevant news.

Problem 1. Unless you register with lots of identification, physically handing in all that is necessary to the receptionist at the practice, you don’t receive the emailed registration codes for the practice’s new website.

Problem 2. Any previous registrations are defunct. However, the magic ‘No Reply’ email sent to patients has an optical name (!) that bears no resemblance to its purpose, it looks dubious, and it does not identify its source nor its purpose.  Quite a lot of patients are not receiving the email. Some people may be deleting it as spam.

Problem 3.  A lot of patients are experiencing problems. For example, If you have the emailed codes and are able to access the website personal profile set-up, there’s no guarantee you’ll succeed and move on to ‘go’.


P1030192 2010 July 30 Octo visit