We’ve had external storm damage to the house, a rogue storm that came through between Doris and Ewan; reparation work costing lots of money is weather dependent. We wait.
My microwave failed two weeks before its manufacturers’ one year warranty expired. Getting this unwieldy appliance to the service department is a story in itself. It exhausted us. Upon discovering the failure was due to a known manufacturing fault, which included a range of appliances from a specific production line, all requiring modification, I asked for a new replacement. It arrived this week.
Next, my three and a half months old monitor crashed. A bit of problem solving, moving plugs into different sockets, brought the monitor back to life and it gave me a crash report. It was okay for a couple of days, then went blank several times in one morning, followed by what looked like the mother of all crashes. Problem solving didn’t work this time. While speaking to the Technical Help department a couple of hours later, telling the lady how dead the monitor was, the screen burst into life!
The conversation then went like this…… her –“Monitors don’t give messages. it must something to do with your computing equipment”.
I wished I’d taken a screen shot of the message. More chatting followed about the symptoms and pathology of the sick monitor…
her- Could I try a different HDMI cable. (Everyone has a spare one of those…NOT!) I have just the one available, the one that was supplied with the monitor.
Back to the store service department the monitor went. I couldn’t dismantle the base from the screen single-handed. I ended up cradling the monitor in one arm and also carrying the box. The service department lady and I performed a tug-of-war and separated the bits so the monitor could be re-packed.
The really nice bit.…..without a mention of inconvenience, loss of computer use, or anything similar, I was offered the loan of a spare old monitor, with which to keep going. It was “doing nothing”, sitting on the shelf gathering dust. An HDMI cable was located for me to use. I had not brought mine, but in any case it was agreed a test run with my own cable connected to their monitor would be useful. This way, I have HDMI cable back -up, should it be needed.